COVID 19 POLICES -LAST UPDATED 8/15

We are happy to say our lobby is now open for our clients. However we are required to follow the LA County Mask Mandate. So please, come inside with your mask up and your pet safely secured (all dogs must be leashed and cats must be in a secured carrier)

 

Special Reminder

Please be patient with our staff. Since Covid-19 lockdowns we are seeing a higher volume of patients then ever before. Combined with patients being curbside we have been slowed down tremendously. Our staff is doing their best to provide proper care for each patient which may cause longer wait times. If you need to drop off your pet for their exam please alert staff at the time of drop off and keep your phone on you at all times.


Appointment Policy

Santa Clarita Animal Hospital is an appointment only based practice.
While we do our best to welcome walk-in clients, if our schedule is full we may not have the time to provide your pet with proper care. Walk-in emergency cases, are subject to an additional emergency fee. We highly recommend scheduling appointments in advance. Please give us a call for more information, 661-417-0856.


Patient Arrival Policy

If you are new to our office, please arrive at least 15 minutes before your scheduled appointment so we can serve you more efficiently.

If you are more then 10 minutes late to your appointment there may be an additional wait time or your appointment may need to be rescheduled

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. Cats must be in cat carriers

All cats must be presented in an appropriate cat carrier or on a leash.


Payment Policy

Payment is expected when services are rendered. We accept cash, checks, debit cards, and credit cards (Visa, Mastercard, Discover, American Express).

Please see our Payment Options page for further details.